Job Description

About Us

At Rezdy, we’re builders, doers, and difference-makers—driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.

We work in an industry built on adventure, energy, and human connection—and that same spirit fuels how we show up every day. Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.

But our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar—for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact—and we celebrate those who lead with curiosity, grit, and drive.

If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together.

About the Role

Are you customer-centric, tech-savvy, and energized by high-volume client engagement? Do you thrive in a fast-paced environment where you can provide quick, impactful solutions while identifying growth opportunities?

We are looking for a Customer Success Manager to support a large portfolio of passionate small business tour and activity operators. In this role, you will engage with customers primarily through reactive support and strategic touchpoints, ensuring they maximize value from our platform while positioning growth opportunities based on their needs.

You’ll also play a key role in developing and managing scalable marketing campaigns that drive customer engagement, retention, and expansion. This is a hybrid role that blends customer success, marketing strategy, and data-driven outreach to deliver meaningful impact at scale.

 

What You’ll Do…

• Manage a large portfolio of small business clients, providing scalable support and value through efficient, high-touch interactions
• Design, execute, and manage marketing campaigns (email, in-app, or social) to drive engagement, adoption, and retention
• Utilize mass-marketing outreach techniques to engage with clients at scale, including personalized messaging and lifecycle campaigns
• Respond to customer inquiries and support escalations in a timely, solution-oriented manner
• Leverage reactive interactions to identify opportunities for upsell, expansion, and feature adoption
• Help customers optimize their online sales performance by recommending best practices and product configurations
• Identify at-risk accounts based on data insights and proactively provide solutions to mitigate churn
• Become a product expert to guide customers on feature usage, integrations, and industry trends
• Partner with Technical Support, Sales, and Onboarding teams to ensure a seamless customer journey
• Gather and relay customer feedback to internal teams to enhance the overall customer experience

What we are looking for:

• 1-3+ years of experience in account management, marketing, sales, support, technical, project management or equivalent role
• Experience creating or supporting customer outreach or lifecycle marketing campaigns
• Engaging oral and written communication skills with the ability to conduct strategic business discussions
• Organization with exceptional follow-through
• Interest or experience in working with the tourism, travel or SaaS industries

Bonus points for…

• Experience using tools such as Checkfront, Rezdy, Google Apps, Zendesk, JIRA, HubSpot 
• Familiarity with CMS integrations, HTML, CSS, and Public APIs
• Experience with email marketing, CRM automation, or customer lifecycle campaigns
• Experience in customer success, sales or business development role

When you join our team, you’re stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment.

Here’s what you can expect:

• High trust, real impact: You’ll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways.
• Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but to get them done right for our customers.
• One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough.
• Space to grow: You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver.
• Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes.

You’ll be joining a global team committed to building something that truly matters—and enjoying the ride along the way.

We’d be excited to have you with us. Together, let’s shape the future of the tourism industry.

Salary range: $65,000-80,000

Job Tags

Full time,

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